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Telephone Triage Protocols for Nurses, 6e

Julie K. Briggs

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Table of Contents

Table of Contents

Copyright
Reviewers
Preface
Acknowledgments
Table of Contents by Body System

Introduction: Practicing Telephone Triage Safely

p1-8
A

p9-58
B

p59-120
C

p121-179
D

p180-205
E

p206-230
F

p231-286
G

p287-298
H

p299-354
I

p355-384
J

p385-392
K

p393-394
L

p395-403
M

p404-414
N

p415-433
O

p434-440
P

p441-499
R

p500-526
S

p527-603
T

p604-618
U

p619-632
V

p633-648
W

p649-667
Z

p668-672
COVID-19 Protocol
Appendix A:: Abbreviations

p673-673
Appendix B: Sample Telephone Triage Protocol Form

p674-675
Appendix C: Community Resources Telephone List

p676-677
Appendix D: Telephone Triage Quality Improvement Survey

p678-678
Appendix E1: Telephone Triage Documentation Form

p679-679
Appendix E2: Telephone Triage Log

p680-680
Appendix F: Telephone Triage “Call Back” Log

p681-681
Appendix G: Consulting Nurse Call Tape Review

p682-682
Appendix H: Consulting Nurse Call Documentation Review

p683-683
Appendix I(1): Telephone Triage Training Outline

p684-684
Appendix I(2)

p685-686
Appendix J: Guidelines for Scenario Practice

p687-690
Appendix K: Difficult Caller Practice Scenarios

p691-692
Appendix L: Quality Improvement Program

p693-695
Appendix M: Communicable Diseases

p696-699
Appendix N: Sexually Transmitted Diseases (STD)

p700-702
Appendix O: Temperature Conversion Chart

p703-704
Appendix P: Weight Conversion Chart

p705-706
Appendix Q: Teaching Self-Assessment

p707-708
Appendix R: Abdominal Pain: Causes and Characteristics

p709-711
Appendix S: Chest Pain: Causes and Characteristics

p712-714
Appendix T: Headache: Causes and Characteristics

p715-716
Appendix U: Resources

p717-719
Appendix V: Mental Health Challenges in Telephone Triage

p720-724
Appendix W: Emergency Preparedness

p725-728
Bibliography

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